Privacy Policy

Umber Health, LLC (“Umber Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule an appointment, purchase services, or otherwise interact with us online.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

• Submit a contact or consultation request
• Schedule an appointment
• Complete an intake form
• Create or access an account
• Purchase services
• Subscribe to email or text communications
• Contact us by phone, email, or text
• Submit information through a patient portal or other online form

This information may include your name, email address, telephone number, address, date of birth, payment information, appointment details, and other information you choose to provide.

Please do not submit highly sensitive medical information through a general website contact form unless specifically requested. Patient health information may be subject to our separate Notice of Privacy Practices.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type and device information
• Operating system
• Pages viewed
• Dates and times of website visits
• Referring website
• General location information
• Website usage and interaction information

We may use cookies, pixels, tags, and similar technologies to help operate, secure, analyze, and improve the website.

2. How We Use Information

We may use information to:

• Respond to questions and requests
• Schedule and manage appointments
• Provide information about our services
• Process payments
• Communicate with you about appointments, services, and account activity
• Send text messages or emails when you have provided appropriate consent
• Send marketing communications where permitted by law
• Improve our website and services
• Analyze website traffic and user engagement
• Detect, prevent, and investigate fraud, misuse, or security incidents
• Comply with legal and regulatory obligations
• Protect the rights, safety, and property of Umber Health, our patients, and others

We may use health information as permitted by applicable law and as described in our Notice of Privacy Practices.

3. How We Share Information

We may share information with service providers who help us operate our business, including providers that assist with:

• Website hosting
• Scheduling
• Payment processing
• Electronic health records
• Patient communications
• Text messaging
• Email communications
• Laboratory services
• Pharmacy services
• Customer support
• Website analytics
• Marketing and advertising

These service providers may access information only as reasonably necessary to perform services for us and are expected to protect the information they receive.

We may also disclose information:

• With your consent
• To comply with applicable law, legal process, subpoena, or court order
• To protect the rights, safety, or property of Umber Health or others
• To investigate fraud, abuse, or security concerns
• In connection with a merger, acquisition, financing, sale, or other business transaction
• As otherwise permitted by applicable law

We do not sell personal information for monetary consideration. Depending on the technologies used on our website, certain disclosures to analytics or advertising providers may be considered “sharing” or “sale” under some state privacy laws. You may contact us using the information below to ask questions about these practices or exercise any rights available to you.

4. Cookies and Analytics

We may use cookies and similar technologies to remember preferences, understand website usage, measure advertising performance, and improve website functionality.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use third party analytics services, such as Google Analytics or similar tools. These providers may collect information about your use of the website according to their own privacy policies.

5. Marketing Communications

You may receive emails, telephone calls, or text messages from Umber Health if you have requested information, scheduled an appointment, purchased services, or provided the appropriate consent.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email.

You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance. Message and data rates may apply. Message frequency may vary.

Opting out of marketing communications will not prevent us from sending transactional or service related communications, such as appointment reminders, account notices, or important information about services you have requested.

6. Health Information and HIPAA

This website Privacy Policy does not replace Umber Health’s Notice of Privacy Practices.

Information collected as part of a provider patient relationship may be protected health information under the Health Insurance Portability and Accountability Act and other applicable laws. Our permitted uses and disclosures of protected health information are described in our Notice of Privacy Practices.

The HIPAA Privacy Rule requires covered healthcare providers to provide patients with a clear Notice of Privacy Practices explaining their rights and the provider’s privacy obligations. HHS Notice of Privacy Practices guidance

7. Payment Information

Payments may be processed through third party payment processors. Umber Health generally does not store complete credit card numbers on its own systems.

Payment processors may collect and use payment information according to their own privacy policies and terms.

8. Third Party Websites and Services

Our website may contain links to third party websites, applications, scheduling platforms, pharmacies, laboratories, payment processors, or other services.

We are not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review their privacy policies before providing information.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, operate our business, maintain appropriate business and medical records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from individuals under 18. If you believe someone under 18 has provided information to us, please contact us so that we can review and delete the information when appropriate.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your personal information is collected or shared
• Opt out of certain marketing, targeted advertising, or data sharing practices
• Withdraw consent where processing is based on consent
• Appeal a privacy rights decision

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing your request.

Your rights may be limited by applicable law, including laws governing medical records, legal obligations, security, fraud prevention, and health information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the Effective Date.

Your continued use of the website after changes are posted means that you acknowledge the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Well Markel, LLC (D.B.A. Umber Health)
Email: admin@umberhealth.com
Phone: 305 927 8391