Terms of Service

These Terms of Service govern your use of the Umber Health website and related services. By accessing our website or purchasing services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to use Umber Health’s services.

2. Website Information and Telehealth Services

The information provided on this website is for general educational and informational purposes only. It is not medical advice, does not establish a provider-patient relationship, and is not a substitute for evaluation or treatment by a qualified healthcare professional.

Telehealth consultations, evaluations, treatment recommendations, and prescriptions are provided by appropriately licensed healthcare providers based on their independent clinical judgment, applicable laws, and a separate provider-patient relationship. Services are not guaranteed, and a provider may determine that a particular treatment, medication, hormone, peptide, or other therapy is not clinically appropriate.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

3. Patient Information and Accounts

You agree to provide accurate, current, and complete information when submitting forms, creating an account, scheduling an appointment, or purchasing services.

You are responsible for maintaining the confidentiality of your account credentials and for all activity associated with your account. Please notify Umber Health promptly if you believe your account or information has been accessed without authorization.

4. Purchases, Memberships, and Payment

Prices, service descriptions, availability, and other details may change at any time.

By purchasing services or enrolling in a membership, you authorize Umber Health and its payment processor to charge your selected payment method for applicable fees, products, memberships, consultations, laboratory services, and other services you authorize.

Memberships and recurring services automatically renew according to the terms presented at checkout unless cancelled before the next billing date. You may cancel according to the instructions provided at checkout or by contacting Umber Health.

Cancellation of a membership or service does not automatically cancel a scheduled appointment, prescription, treatment plan, or provider-patient relationship. Additional cancellation, refund, or rescheduling terms may apply as stated at checkout or in applicable patient agreements.

5. SMS and Text Messaging

By opting in to receive text messages from Umber Health, you agree to receive recurring transactional messages related to appointments, account activity, services, and patient communications at the mobile number you provide.

If you separately consent to marketing messages, you agree to receive recurring promotional text messages from Umber Health. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at admin@umberhealth.com or 305-927-8391. Consent to receive marketing messages is not a condition of purchasing services.

Carriers are not responsible for delayed or undelivered messages. Our use of your phone number and text messaging consent is described in our Privacy Policy.

Commercial text messaging generally requires appropriate prior consent, and recipients may revoke consent by replying STOP or through another reasonable method. Your SMS consent language and opt-in process should be reviewed by your healthcare or telecommunications attorney. FCC guidance

6. Acceptable Use

You agree not to:

• Use the website or services for any unlawful purpose
• Provide false, misleading, or fraudulent information
• Attempt to gain unauthorized access to the website, accounts, or systems
• Interfere with the security or operation of the website
• Copy, scrape, reproduce, or misuse website content
• Use the website to harm, harass, or impersonate another person

7. Intellectual Property

All content on this website, including text, graphics, logos, photographs, videos, designs, trademarks, and other materials, is owned by or licensed to Umber Health and is protected by applicable intellectual property laws.

You may view and use the website for your personal, noncommercial purposes only. You may not copy, reproduce, modify, distribute, republish, sell, or create derivative works from our content without prior written permission.

8. Third-Party Services and Links

Our website may include links to or integrations with third-party websites, platforms, scheduling tools, payment processors, laboratories, pharmacies, messaging services, and other providers.

Umber Health does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party services. Your use of third-party services may be subject to separate terms and privacy policies.

9. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

Umber Health does not guarantee that the website will always be available, secure, error-free, or free from viruses or other harmful components. Umber Health does not guarantee any particular health outcome, treatment result, weight loss result, hormone response, or other clinical outcome.

10. Limitation of Liability

To the fullest extent permitted by law, Umber Health and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or services.

Nothing in these Terms is intended to limit liability that cannot legally be limited under applicable law.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

12. Changes to These Terms

Umber Health may update these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date. Your continued use of the website or services after updated Terms take effect constitutes your acceptance of the revised Terms.

13. Contact Us

Well Markel LLC (D.B.A. Umber Health)
Email: admin@umberhealth.com
Phone: 305-927-8391